In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure. Contact us within 30 days, giving details of the product and when purchased. Always keep your invoice as this is your proof of our guarantee for those items which have a warranty.

If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition.

We guarantee you satisfaction or your money back.

When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it recorded post. If you are returning an item as a result of a mistake by Christies Direct or for a faulty item, we will pay for the cost of postage for the returned item(s). All returns must be sent to:

Postal Returns Address:
PetSolv
Avonside House
Reddoch Road
Old Polmont
FK2 0YD
United Kingdom